Delivery and returns

Delivery

Next day delivery by Akis Express (Collect your goods in Akis Express nearby office)
Home Delivery by Akis Express (Goods are delivered to your door of delivery address)

All orders are tracked, insured and have a guaranteed delivery day. Your order will be delivered next business day.

NOTE: Orders must be received by 12.00 Monday - Friday to ensure next day delivery.

Unfortunately, this service cannot be guaranteed at any other time. If you request next day delivery Friday - Sunday, on any Bank Holiday or after 12.00 it will be dispatched by next day delivery the next available working day.

Packages are amply sized and your items are well-protected.

Returns

If you receive any items which are faulty or damaged (which were not advertised as damaged, unpackaged, no box or no lid) please return the items and we can either offer a refund or replacement. At the discretion of our management, we may require photographical evidence to support claims for damages.

If you wish to cancel your order please notify Aphrodite Aroma in writing or by email within 14 days of the date of delivery and return all goods.
Returned items should be sent by Akis Express. Aphrodite Aroma will not cover return postage costs for Special Delivery or any courier service. The item must be returned to our address, we will check it within 24 hours and if the item is returnetd as it was purchased then we can give a full refund. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.

Items can only be returned if they remain unopened, opened packages of any kind will not be eligible for a refund.

In the rare event of a customer receiving an incorrect item, Aphrodite Aroma, will upon receipt of the returned incorrect item, send the correct item and refund the return postage. 

The item must be returned to our address we will check it within 24 hours and if the item is returnetd as it was purchased then we can give a full refund, the item must remain unopened.

Please contact our customer services team on +357 77 77 71 88 or email using info@AphroditeAroma.com

Our Returns Address:
17 Marios Street
8820 Polis Chrisochous,
Paphos
Cyprus